Privacy Policy
We respect the privacy of visitors and customers and are committed to handling personal information responsibly. This Privacy Policy describes the types of information that may be collected when you visit or use our website, how that information may be used, the circumstances in which it may be shared, and the choices that may be available to you.
This policy applies to information collected through our website, customer accounts, online purchases, communications, promotions, customer support interactions, and other services or activities associated with our online operations. By using the website or providing information to us, you acknowledge the practices described in this policy.
Our business address is 4459 DOVER ST WHEAT RIDGE, CO 80033. If you have questions about privacy or would like to make a privacy-related request, please contact us at [email protected] or call 1-800-785-6485.
Information We Collect
The information we collect depends on the way you interact with our website and services. Some information is provided directly by you, while other information may be collected automatically when you browse or use our website.
Information you voluntarily provide may include your name, email address, telephone number, billing address, shipping address, account information, and other contact details. If you create an account or complete a form, we may retain the information necessary to provide the requested service.
When you place an order, we may collect information associated with the transaction, such as the items purchased, order details, delivery information, transaction status, refund information, and other records needed to process and manage your purchase.
Payment information may be handled by independent payment service providers. We generally do not need to retain complete payment card details ourselves when a third-party payment processor handles the transaction. Those providers may process payment information under their own privacy notices and security practices.
We may also collect information relating to your use of our website. This can include pages visited, products viewed, searches performed, links selected, approximate time spent on pages, referring websites, and other interactions with our online services.
Technical data may include your IP address, browser type, operating system, device characteristics, language settings, approximate geographic information derived from technical data, access times, referring pages, and information associated with requests made to the website.
If you contact customer support, we may retain information included in your communication. This can include questions, order details, feedback, complaints, requests, and other information needed to respond appropriately.
How Information Is Collected
Information may be collected when you create an account, place an order, contact us, subscribe to communications, complete a form, participate in an offer or promotion, submit feedback, or otherwise provide information voluntarily.
Certain information may also be gathered automatically through cookies and similar technologies. These technologies can help us operate the website, remember selected preferences, understand website activity, analyze performance, maintain security, and support relevant communications or advertising.
We may receive limited information from service providers and business partners that support functions such as payment processing, shipping, ecommerce operations, analytics, advertising, fraud prevention, customer support, and website management.
Use of Personal Information
Personal information may be used to operate and maintain our website, process orders, coordinate deliveries, manage accounts, provide customer assistance, handle returns and refunds, answer questions, and communicate with customers about their transactions.
We may also use information to maintain business records, identify and prevent fraudulent or unauthorized activity, protect website security, resolve technical issues, evaluate website performance, improve products and services, and manage other legitimate business activities.
Where permitted by applicable law, contact information may be used to send newsletters, product announcements, promotional offers, special communications, or other marketing materials when appropriate consent or another valid legal basis exists.
Information about website activity may also help us understand how visitors use our services and identify opportunities to improve website content, product presentation, advertising, and customer communications.
Marketing Preferences
Customers who subscribe to promotional communications may receive emails containing information about products, collections, offers, events, or other updates.
Marketing communications generally provide an option to unsubscribe. You may also contact us at [email protected] if you would like assistance stopping promotional messages.
Choosing not to receive marketing communications does not necessarily prevent us from sending important service-related messages. We may still send information concerning purchases, shipping, account activity, customer support matters, security notices, or other necessary transactions.
Cookies and Similar Technologies
We may use cookies, pixels, tags, log files, and related technologies to support website functionality and understand how visitors interact with our services.
Some cookies are necessary for core website functions, including shopping cart features, account access, checkout, security, privacy preferences, and form functionality. Other technologies may remember preferences, improve the browsing experience, measure website performance, or provide analytical information.
Advertising and targeting technologies may also be used by us or our service providers to better understand online activity and deliver advertising that may be relevant to visitors.
Depending on your location and applicable law, you may be able to control certain non-essential cookies through browser settings, cookie preference tools, or other controls made available through the website. Restricting cookies may affect certain website functions.
Third-Party Providers
We may rely on third-party providers to support various aspects of our business. These providers may include payment processors, ecommerce technology providers, shipping companies, email platforms, customer service systems, analytics providers, advertising services, security tools, and fraud prevention services.
These providers may process information on our behalf as necessary to perform the services they provide. Their handling of information may also be subject to their own privacy policies and legal obligations.
We may use analytics or advertising services operated by companies such as Google, Meta, TikTok, or other technology providers when appropriate. These services may use cookies, identifiers, pixels, or similar technologies according to their own policies and the choices available to users.
Sharing Information
We do not treat the sale of personal information as a routine part of operating our online business. However, information may be disclosed to third parties when necessary to provide services, complete transactions, comply with legal requirements, protect our systems, or support legitimate business activities.
For example, order information may be shared with shipping providers to facilitate delivery, while transaction information may be provided to payment processors to complete purchases. Information may also be shared with technology providers that host, maintain, secure, or support our website.
We may disclose information to professional advisers, legal representatives, regulators, government authorities, or law enforcement when disclosure is required or permitted by applicable law.
If the business is involved in a merger, acquisition, sale, restructuring, financing, or other corporate transaction, personal information may be transferred as part of the relevant business assets, subject to applicable privacy requirements.
International Processing
Some service providers may operate outside the country where you live. As a result, personal information may be transferred to or processed in other jurisdictions.
Where applicable, we seek to use reasonable safeguards for international data transfers and handle personal information in accordance with relevant privacy requirements.
Security Practices
We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Security practices may include access restrictions, authentication controls, monitoring procedures, secure systems, and encryption where appropriate.
No method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. Although we take reasonable steps to protect information, absolute security cannot be guaranteed.
Information Retention
Personal information is generally retained only for as long as reasonably necessary for the purposes described in this policy. Retention may be necessary to provide services, complete transactions, maintain records, address disputes, prevent fraud, comply with legal obligations, or enforce applicable agreements.
The length of time information is retained may depend on its nature, the reason it was collected, the need for continued use, and applicable legal, accounting, tax, or regulatory requirements.
When information is no longer needed, we may delete it, anonymize it, or securely dispose of it in accordance with applicable requirements.
Privacy Rights and Choices
Depending on your location and the laws that apply to you, you may have certain rights concerning your personal information. These may include the ability to request access to personal information, ask for inaccurate information to be corrected, request deletion where applicable, object to certain processing activities, request restrictions on particular uses, obtain information in a portable format, or withdraw consent where consent is the basis for processing.
You may also have choices concerning promotional communications, certain forms of targeted advertising, cookies, or other optional processing activities.
To make a privacy request, please contact us at [email protected]. For assistance by telephone, you may call 1-800-785-6485.
We may need to verify your identity before completing certain privacy requests. Verification helps prevent unauthorized individuals from gaining access to personal information. We will handle eligible requests within the timeframes required by applicable law.
Children’s Privacy
Our website is not intended for children who are not legally permitted to use online services or provide personal information without appropriate authorization.
We do not knowingly seek to collect personal information from children in circumstances where doing so is prohibited by law. If you believe that personal information belonging to a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.
External Websites
Our website may contain links to independent websites, applications, social networks, or other third-party services. These external platforms operate separately and may maintain their own privacy policies and information practices.
We do not control the privacy practices of independent third-party websites. Before providing personal information through an external service, we recommend reviewing the privacy notice applicable to that service.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our services, business practices, technology, legal requirements, or privacy standards.
When revisions are made, the updated policy will be published on the website. Visitors are encouraged to review this page periodically to remain aware of how personal information may be collected and used.
If a material change requires additional notice under applicable law, an appropriate notice may be provided through the website or another suitable communication method.
Contact Us
If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us at [email protected].
You may also reach us by telephone at 1-800-785-6485.
Our business address is 4459 DOVER ST WHEAT RIDGE, CO 80033.
We are committed to reviewing privacy-related questions and requests carefully and making reasonable efforts to respond in accordance with applicable privacy laws and requirements.