These Terms and Conditions establish the rules that apply when you access our online store, browse available products, create an account, place an order, or use any services and features provided through the website. By continuing to use the website or purchasing products through it, you acknowledge that you have reviewed these terms and agree to follow the requirements described here. If you do not agree with these terms, please discontinue use of the website and its related services.
General Terms
Our website provides customers with access to product information, purchasing functionality, customer account features, and related online services. Product names, descriptions, photographs, prices, availability, specifications, and other website materials are presented for general informational and commercial purposes. Although we make reasonable efforts to keep this information current and accurate, product details and availability may change without prior notice.
Displaying a product on the website does not necessarily mean that the item is available for immediate purchase or that a sale has been accepted. When you complete checkout and submit an order, you are requesting to purchase the products selected in your cart. An automated message may be sent to confirm that the order request has been received. Receipt of this confirmation does not by itself establish that the order has been accepted.
An order becomes accepted when we confirm the transaction or begin fulfillment, subject to applicable circumstances. We may decline, cancel, limit, or adjust an order when necessary because of inventory limitations, inaccurate pricing, technical errors, suspected unauthorized activity, payment problems, or other circumstances that prevent normal fulfillment.
Accounts and Order Information
Depending on the website features available, customers may be able to place orders without creating an account or may choose to register for an account. If you establish an account, you are responsible for maintaining the confidentiality of your login credentials and for ensuring that the information associated with your account remains accurate and current.
Before completing checkout, you should carefully review the products selected, quantities, shipping information, billing details, and payment information. Once an order is submitted, contact us promptly if you discover an error. We will make reasonable efforts to assist with corrections when possible, but changes may not be available after an order has entered processing, fulfillment, or shipment.
Pricing and Payment
Product prices displayed on the website may change at any time. The applicable currency and any required taxes, delivery charges, or other costs will be presented during the purchasing process when applicable.
Orders generally require successful payment authorization before processing can begin. Available payment methods may vary, and certain transactions may be processed through independent payment service providers. By submitting payment information, you represent that you are authorized to use the selected payment method.
We may place a transaction on hold or cancel an order when payment cannot be authorized, payment information cannot be verified, or a transaction presents circumstances requiring additional review. Customers should ensure that billing and payment information is accurate before completing checkout.
Shipping and Delivery
After payment has been successfully processed, we will begin preparing eligible orders for shipment. Processing and delivery schedules can vary according to product availability, order volume, destination, carrier operations, holidays, weather conditions, seasonal demand, and other factors.
Shipping options and any applicable delivery charges will be displayed during checkout. When free standard shipping is available for a qualifying purchase, the applicable order will be sent using the available standard delivery service without an additional standard shipping fee.
Customers are responsible for providing complete and accurate shipping information. We cannot guarantee successful delivery when an incorrect, incomplete, or outdated address has been submitted.
For shipments sent across international borders, the recipient may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless a different arrangement is specifically stated during checkout, such charges remain the responsibility of the recipient.
Returns and Refunds
Returns are handled according to the return and refund terms published on the website. Customers should review the applicable return requirements before sending merchandise back.
Eligible products generally need to be returned within the applicable return period and in an appropriate condition for resale. Depending on the product, returned merchandise may need to be unworn, unused, unwashed, undamaged, and accompanied by original tags, packaging, protective materials, or hygiene components.
Certain products may have additional restrictions because of their nature, condition, or hygiene considerations. Customers should contact us before returning an item whenever advance authorization or specific return instructions are required.
After an eligible return has been received and inspected, an approved refund will normally be sent to the original payment method. The time required for the refund to appear may depend on the payment provider or financial institution and may be outside our direct control.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, contains a manufacturing defect, or includes an item different from the product originally purchased, please contact us promptly at [email protected] or call 1-800-785-6485.
When reporting an issue, please provide the relevant order information and a clear description of the problem. Photographs may also be requested when they can help document damage, defects, packaging conditions, or an incorrect shipment. We will review the available information and determine an appropriate resolution in accordance with applicable requirements and our customer service procedures.
Product Descriptions and Appearance
We make reasonable efforts to provide accurate information about products displayed on the website. This may include descriptions, measurements, photographs, colors, materials, specifications, and other product details.
Actual products may sometimes appear slightly different from website images. Differences can result from lighting conditions, manufacturing variations, screen settings, display technology, photography, or individual product characteristics. For this reason, we cannot guarantee that colors or visual details displayed on every device will exactly match the physical product.
Intellectual Property
Website materials, including written content, photographs, graphics, designs, logos, product descriptions, layouts, images, and other original materials, may be protected by copyright, trademark, or other intellectual property laws.
Except where permitted by law or expressly authorized in writing, website content may not be copied, reproduced, modified, distributed, republished, displayed, sold, or commercially exploited. Using website materials for unauthorized commercial purposes is not permitted.
User-Submitted Content
Customers may have opportunities to submit reviews, comments, photographs, videos, testimonials, or other material through available website features or promotional channels. By submitting content, you represent that you have the necessary rights and permissions to provide the material and that your submission does not unlawfully violate another person’s rights.
Where appropriate and subject to any specific terms presented when content is submitted, you may grant us permission to reproduce, display, adapt, publish, or distribute submitted material for website, promotional, marketing, social media, or related business purposes.
Customers should not submit confidential information, personal information belonging to another person without authorization, copyrighted material without appropriate rights, or other content that they are not legally entitled to provide.
We may decline, remove, or restrict user-submitted material that is unlawful, deceptive, abusive, offensive, misleading, infringing, inappropriate, or otherwise inconsistent with applicable website policies.
Promotional Offers
We may occasionally make special offers, promotional events, contests, giveaways, discounts, or other campaigns available through the website or related channels. Individual promotions may have their own eligibility conditions, participation requirements, expiration dates, limitations, prize terms, and additional rules.
Unless expressly stated otherwise, promotional offers may not be combined with other discounts or promotions. We may modify, suspend, or discontinue a promotion when necessary because of technical issues, unexpected circumstances, availability limitations, or other conditions affecting the promotion.
Participants are responsible for reviewing and complying with the specific terms associated with each promotional opportunity.
Website Access and Availability
We work to maintain a functional and accessible website, but continuous or uninterrupted availability cannot be guaranteed. Access may occasionally be interrupted by maintenance, system updates, hosting problems, technical failures, security measures, software issues, connectivity problems, or events outside our reasonable control.
We may update, modify, restrict, suspend, or discontinue portions of the website or individual features when reasonably necessary. Such changes may occur without prior notice when required for operational, technical, security, or legal reasons.
Limitation of Responsibility
To the maximum extent permitted by applicable law, we are not responsible for losses or delays caused by circumstances that are outside our reasonable control. Such circumstances may include carrier disruptions, severe weather, natural events, technical failures, third-party service interruptions, payment-provider issues, or inaccurate information supplied by customers.
Nothing in these Terms and Conditions is intended to remove, restrict, or waive any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.
Updates to These Terms
These Terms and Conditions may be revised periodically to reflect changes to our website, products, services, business practices, or applicable legal requirements. When changes are made, the revised version will be published on the website and will generally become effective upon publication unless a different effective date is stated.
Customers are encouraged to review the current Terms and Conditions before placing an order or using significant website features. Continued use of the website after updated terms become effective indicates acceptance of the revised provisions to the extent permitted by law.
Contact Information
If you have questions concerning these Terms and Conditions, an order, payment, shipping, returns, product information, website use, or any other related matter, please contact us at [email protected] or call 1-800-785-6485.
Our business address is 4459 DOVER ST WHEAT RIDGE, CO 80033.
By accessing the website, using its available features, or submitting an order, you acknowledge that you have had an opportunity to review these Terms and Conditions and agree to comply with the provisions applicable to your use of the website and purchase of products.