We understand that sometimes an order may not meet your expectations. Whether you selected the wrong size, changed your mind, decided that a particular style is not suitable, or simply no longer need an item, we aim to make the return process clear and manageable.

Before sending any merchandise back, please review the applicable return conditions. Most eligible items should be requested and returned within 30 days from the date the order was delivered. Products must remain in their original condition and should not show signs of wearing, washing, use, alteration, damage, or other changes that occurred after delivery.

Whenever possible, items should be returned with their original packaging, labels, tags, and identifying materials. Products that are missing required tags or have been modified may not qualify for a refund. Keeping the original packaging and product materials can help ensure that the return can be reviewed efficiently.

If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact customer support before sending anything back. Certain situations may require specific return instructions, and we may need to review the issue before the merchandise is shipped. Please wait for our guidance when instructed to do so.

Return Eligibility

Returned products should be in a condition that allows them to be inspected and, where applicable, returned to inventory. Items that have been worn, washed, used, altered, heavily soiled, or damaged after delivery may not be eligible for a refund.

All original tags and labels should remain attached when applicable. Packaging should also be retained whenever reasonably possible. If a product has specific hygiene or packaging requirements, those requirements must be satisfied for the item to remain eligible.

Certain merchandise may have additional restrictions because of hygiene considerations. Intimate apparel should retain its original protective packaging or sanitary covering when returned. This requirement helps maintain appropriate hygiene standards and allows returned merchandise to be evaluated properly.

Socks should remain unopened and in their original packaging to qualify for a return. Items that have been worn, washed, damaged, contaminated, or otherwise returned in substantially different condition may be refused or may not qualify for a full refund.

We recommend checking your order soon after delivery. If there is a problem with an item, contacting us promptly can help ensure that the issue is reviewed while the relevant order information is readily available.

How to Request a Return

To start the return process, please contact us at [email protected]. Include your order information and explain why you would like to return the item. Providing the product details and a brief description of the reason for the return can help our support team determine the appropriate next steps.

Once your return request has been reviewed, you may receive instructions concerning how and where to send the merchandise. Please follow the instructions provided for your particular return rather than sending an item to an unconfirmed destination.

Before shipping the package, place the merchandise securely inside suitable packaging to reduce the possibility of damage during transportation. Include any return documentation requested by our support team and attach the appropriate shipping label when one has been provided.

If a prepaid return label is supplied, follow the instructions associated with that label. Depending on the carrier and location, the package may need to be delivered to an authorized drop-off point or made available for collection.

We recommend keeping your shipping receipt, tracking number, and other proof of shipment until the return has been fully reviewed and the refund process is complete. These records can be useful if the package is delayed, lost, or otherwise encounters a transportation issue.

Return Shipping

Return shipping arrangements can vary according to the reason for the return, destination, carrier availability, and other circumstances. If a return shipping fee applies, the applicable charge will be communicated when reasonably possible.

Where a return fee is applicable, the amount may be deducted from the refund associated with the returned merchandise. Customers should review the return instructions provided for their specific order before sending a package.

International returns may require additional documentation or customs information. Customers returning merchandise from outside the original shipping country are responsible for providing accurate information required for the return shipment. Incomplete or incorrect documentation may result in delays, additional charges, or difficulties during transportation.

Refunds

After a returned package reaches the designated return facility, the merchandise will be inspected to determine whether it satisfies the applicable return requirements.

Please allow approximately 5 to 7 business days after delivery of the returned package for the inspection and return processing to be completed. If the return is approved, the applicable refund will generally be sent to the original payment method.

Once a refund has been initiated, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution. An additional 4 to 6 business days may be required before the refunded amount becomes visible in the original account, although actual processing times can vary.

The amount refunded may be adjusted when merchandise does not satisfy the applicable return requirements or when an authorized return-related charge applies.

Items That May Not Qualify

A product may be considered ineligible when it has been worn, washed, used, altered, damaged, heavily soiled, or returned without required labels, packaging, or hygiene protection. Merchandise that is materially different from its original delivered condition may also be excluded from a refund.

If you are uncertain whether a particular item can be returned, please contact us before shipping the merchandise. Providing the order details and information about the product condition can help us give you more appropriate guidance.

Damaged, Defective, or Incorrect Items

If your order arrives with a damaged, defective, or incorrect product, please contact customer support before returning the item. We may request photographs, order information, or other details that can help us understand the issue.

Depending on the circumstances, different instructions may apply to defective, damaged, or incorrectly shipped merchandise. For this reason, please do not automatically send such products back without first contacting us when the issue requires prior review.

Customer Assistance

Our goal is to make the return and refund process understandable while maintaining reasonable product quality and hygiene standards. We encourage customers to review the applicable requirements before preparing a return and to contact us whenever clarification is needed.

For questions regarding returns, refund eligibility, return shipping, damaged merchandise, defective products, or the status of a submitted return, please email [email protected] or call 1-800-785-6485.

Our business address is 4459 DOVER ST WHEAT RIDGE, CO 80033.

We appreciate your attention to the return requirements and your cooperation during the review process. By following the applicable instructions and providing accurate order information, you can help make the return process more efficient and easier to complete.