We aim to make the delivery process convenient and easy to understand, from the time an order is submitted through the arrival of the package. Eligible orders currently qualify for free standard shipping, allowing customers to receive qualifying purchases without an additional standard delivery charge.
Free Standard Shipping
Free standard delivery is available for qualifying orders. When an order meets the applicable requirements, no standard shipping fee will be added at checkout. This shipping option is intended to provide a straightforward and convenient way to receive purchases without an additional standard delivery cost.
After an order is successfully placed, we begin preparing the selected items for shipment. Processing times can vary depending on product availability, order volume, weekends, holidays, seasonal demand, and other operational circumstances. Although we work to prepare orders as efficiently as reasonably possible, processing and dispatch times are estimates rather than guaranteed deadlines.
Order Preparation
Once an order has been submitted, the order details are reviewed and the selected merchandise is prepared for dispatch. Customers should carefully check all delivery information before completing checkout.
A complete and accurate shipping address is important for successful delivery. Please verify the recipient name, street information, apartment or unit details where applicable, city, state, postal code, and any other information needed by the carrier.
Orders may require additional processing if the shipping information is incomplete, inconsistent, or needs clarification. If additional information is required, this may affect the time needed to prepare the shipment.
After the package has been transferred to the shipping carrier, delivery timing is primarily determined by the carrier and the destination. Transportation conditions, weather, carrier volume, holidays, local delivery operations, and other circumstances may affect the actual arrival date.
Estimated Delivery Times
Standard shipping is intended to provide a reliable delivery option, but estimated delivery dates are not guaranteed. The amount of time required for a shipment to arrive may vary depending on the destination and the carrier’s operating conditions.
Unexpected delays can occur for reasons such as severe weather, transportation disruptions, public holidays, unusually high shipment volumes, address issues, customs procedures, or other events beyond our direct control.
If a shipment experiences a delay after leaving our facility, we will make reasonable efforts to provide available information and assist with questions concerning the delivery.
Customers should review tracking information when it becomes available and monitor the shipment as it moves through the carrier’s network. Depending on the delivery location, customers may also need to make arrangements to receive the package or ensure that it can be left in an appropriate location.
Shipment Tracking
Tracking information may be provided after an order has been dispatched and accepted by the shipping carrier. Tracking updates are generated and maintained by the carrier, so there may be a period of time between dispatch and the first visible tracking event.
If tracking does not appear immediately, please allow reasonable time for the carrier to receive, scan, and process the package. Some shipments may not show detailed movement until the parcel reaches a carrier facility or receives its first scan.
Once tracking becomes active, customers can use the available carrier information to monitor the progress of their shipment. If there is an unusual lack of movement or another delivery concern, please contact customer support so we can review the available order information.
Shipping Address Changes
Customers are responsible for providing accurate delivery information during checkout. If you discover an error in your shipping address after submitting an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to help correct an address before the package has been dispatched. However, once an order has entered the fulfillment or shipping process, changes may no longer be possible. We cannot guarantee that an address modification can be completed after dispatch procedures have begun.
Undeliverable Shipments
A package may be returned to the sender when the carrier cannot complete delivery. Possible reasons include an incomplete or incorrect address, unsuccessful delivery attempts, refusal of the package, or other circumstances that prevent the carrier from completing delivery.
If a shipment is returned to us, please contact [email protected] with your order details. We will review the available information and determine what options may be available based on the circumstances.
Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking common delivery locations before contacting us. This may include the mailbox, front entrance, building reception area, parcel room, household members, neighbors, or another secure location where the carrier may have left the shipment.
If the package still cannot be located, please contact us and provide the relevant order and tracking information. We will review the available delivery details and provide reasonable assistance.
Damaged Deliveries
If your package arrives with visible damage, please contact us as soon as reasonably possible. Where available, photographs of the outer packaging and affected merchandise can help us understand the condition of the shipment and determine the appropriate next steps.
Please retain the packaging and affected products until the matter has been reviewed when possible, as additional information may be needed to assess the delivery issue.
Carrier Responsibility
Once a shipment has been transferred to the carrier, certain aspects of the delivery process are managed independently by that carrier. This includes transportation, tracking scans, local delivery operations, and delivery timing.
We understand that carrier delays or unexpected delivery events can be inconvenient. When issues occur, we will make reasonable efforts to assist customers by reviewing the information available to us and communicating relevant details.
Customer Support
For questions about shipping, order processing, delivery estimates, tracking information, address changes, missing packages, damaged shipments, or other delivery concerns, please contact us at [email protected] or call 1-800-785-6485.
Our business address is 4459 DOVER ST WHEAT RIDGE, CO 80033.
We appreciate your patience and understanding when circumstances outside our direct control affect delivery schedules. Our goal is to make the ordering and shipping experience as clear and convenient as possible while providing helpful support whenever delivery questions or issues arise.